1. Order Confirmation

By accepting these terms and conditions, upon confirmation of the customer’s order, a written and binding agreement is entered between the customer and www.plnofficial.com. Once an order is completed, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order, we reserve the right not to send the product to the customer, and thereby cancel the order.

2. Age Restrictions

At www.plnofficial.com, we require parental or guardian consent for any customers under the age of 18. Name and contact information of the person giving consent must be provided at checkout.

3. Payment Methods

www.plnofficialc.com accepts VISA/Dankort, VISA Electron, MasterCard, and American Express (please get in touch for any other payment options). If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to P.L.N., using SSL (Secure Socket Layer) through an encrypted connection that prevents any unknown and unauthorized sources from accessing customer information. www.plnofficial.com does not store customer credit card information after completing the transaction.
All prices for EU-based customers include the Danish VAT. Prices are without shipping or other services that www.plnofficial.com may offer. P.L.N. reserves the right to change prices at any time. On www.plnofficial.com, prices are shown in the currencies of EUR.
*Kindly note that local import charges such as customs duty and sales tax may occur, depending on the customer’s region and country. These charges are at the customer’s own expense.

4. Local Levies/Taxes & Duties

Local charges (customs duty, sales tax, etc.) can occur depending on the customer’s region and local customs legislation. These charges are at the customer’s own expense.

5. Returns

P.L.N. do not support unnecessary shipment due to environmental concerns. Please consider the product need and uniqueness of each product before finishing the purchase. The customer may cancel her/his/their purchase by giving unambiguous notice within 14 calendar days from the date of receiving the item. The cancellation deadline is met if the customer sends the notification before the 14-day period. The item must be shipped without undue delay and no later than 14 days from the date of receiving the item. The customer must provide a tracking number for the return at latest on the 14th day of receiving the item. Items returned after 14 days of receiving the delivery will be sent back to the customer. The product must, preferably, be returned in its original packaging. Unfortunately, our Shipments do not have a return label however, we offer a return service that is subject to a cost that varies depending on the starting point of return. P.L.N. will reject all returns that do not meet the above requirements. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by P.L.N .(cvr: 26930278). By using the right of withdrawal, reasonable costs will also be refunded. The total amount is refunded without undue delay and no later than 14 days from receipt of notice of withdrawal. However, P.L.N. will withhold the refund until the item has been received. If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once P.L.N. receives the returned product, the items(s) are refunded. An item can be returned, regardless of its use. The customer, however, is liable for any deterioration of the value of the product due to other handling than is necessary to determine the nature, characteristics and manner of the product. If the customer has handled the product differently than what is necessary to test the product in a general way and the value of the product, as a result is deteriorated, plnofficial.com will deduct an amount corresponding to the impairment.

6. Warranty & Repairs

In case of a product having defect, please send an image of the defect to info@plnofficial.com.

7. Shipping

Our shipping partners handle all outbound shipments. Deliveries will be carried out by our partners for domestic and international orders. All orders are insured, and Track & Trace information is provided via SMS and/or email upon dispatch.
Shipping times for regular service in Denmark are 1-3 business days, Europe 3-5 business days and 3-10 days for orders out of Europe. P.L.N. accepts no responsibility for delays in customs processes outside the EU. Please use our shipping times as a guide. Some countries may experience extended shipping times due to exceptional shipping requirements. Shipping costs will be added at the checkout and may vary from country to country and calculated based on product weight. Prices shown on www.plnofficial.com are added to the order during the checkout process. For any questions regarding shipping and costs please contact us at info@plnofficial.com. P.L.N. reserves the right to request additional shipping costs from the customer on orders for multiple items.

8. Privacy

www.plnofficial.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties. For any questions regarding privacy or data collection please contact info@plnofficial.com

9. Company Information & Shipping/return Address

www.plnofficial.com is the official online shop for P.L.N. (cvr: 26930278) and is governed by Danish law and registered in Denmark at:

P.L.N.
Havnegade 100
5000 Odense
Denmark
CVR: 26930278

Contact
info@plnofficial.com

P.L.N. Logo
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